When you create an account, make a deposit, or simply browse 5gbd, some of your data moves through our systems. This document is a plain-language record of what that data is, what we do with it, and what rights you hold. If anything here is unclear, write to us at [email protected].
Data We Collect
We collect information in two ways: directly from you when you fill in a form, and automatically when your device connects to our servers.
| Category | Specific items | When collected |
|---|---|---|
| Identity | Full name, date of birth, NID / passport / driving licence number | During KYC verification |
| Contact | Mobile number, email address | At registration |
| Financial | bKash / Nagad / Rocket / Upay account reference, transaction IDs | On each deposit or withdrawal |
| Device & usage | IP address, device model, OS version, browser type, session duration | On every visit |
| Gaming activity | Bets placed, games played, win/loss history, bonus redemptions | During play sessions |
| Communications | Live-chat transcripts, support emails, feedback forms | When you contact support |
We do not collect your bKash PIN, Nagad PIN, or any passwords held by third-party payment apps. Those credentials stay entirely within those services.
Why We Collect It
Every piece of data has a specific purpose. We do not collect information speculatively.
- Account management: Your name, email, and mobile number let us create and maintain your 5gbd account, process password resets, and send important account notices.
- Processing transactions: Deposit and withdrawal requests require payment references so our finance team can match and confirm transfers via bKash, Nagad, Rocket, or Upay.
- Responsible gaming: Gaming activity data helps our system flag unusual patterns. If your behaviour suggests a problem, our 24/7 support team can reach out.
- Fraud and security: Device fingerprints and IP addresses help us detect unauthorised logins and prevent account takeovers.
- Legal compliance: Identity and financial records are kept to meet anti-money-laundering obligations applicable to our operating jurisdiction.
- Service improvement: Aggregated, anonymised usage data tells us which games are slow to load or which pages cause confusion.
Payment & KYC Data
5gbd requires identity verification before your first withdrawal. We follow the KYC process described in our Withdrawal & KYC Guide. Accepted documents are:
- National ID Card (NID)
- Passport
- Driving Licence
Uploaded documents are reviewed within 24 hours. The document images are stored on encrypted servers and are only accessible to authorised compliance staff. We do not store full card or bank account numbers — only the reference identifiers returned by the payment gateway.
Cookies & Tracking
5gbd uses cookies — small text files stored in your browser — and similar technologies such as local storage and pixel tags.
Types of cookies we use
| Type | Purpose | Can you disable? |
|---|---|---|
| Essential | Keeps you logged in, maintains your session and language preference | No — the site will not work without these |
| Analytics | Counts page views and measures load times so we can fix slow pages | Yes — opt out in your browser settings |
| Affiliate tracking | Records which referral link brought you here, for commission purposes | Yes — clearing cookies removes the record |
We do not use third-party advertising cookies or sell cookie data to data brokers. If you use the 5gbd App on Android, the app uses device identifiers (advertising ID) for session analytics only — you can reset this in your Android settings.
Who We Share Data With
5gbd does not sell personal data. We share it only where it is necessary to run the service:
- Payment processors: bKash, Nagad, Rocket, and Upay receive transaction details to process deposits and withdrawals. Each processor operates under its own privacy policy.
- Game providers: Pragmatic Play, JILI, KA Gaming, Sexy Gaming, Ezugi, and FA Chai receive a session token and your account ID when you launch a game. They do not receive your name or mobile number.
- Customer support tools: Our 24/7 live chat provider processes chat transcripts. We have a data-processing agreement in place with this provider.
- Compliance and legal: We disclose data to authorities when required by law or to investigate fraud. We will not comply with requests that lack proper legal basis.
All third-party partners are contractually required to handle your data in line with this policy and applicable law.
How Long We Keep It
| Data type | Retention period | Reason |
|---|---|---|
| Account & identity | Duration of account + 5 years after closure | AML and regulatory obligations |
| Transaction records | 7 years from transaction date | Financial audit requirements |
| Gaming logs | 3 years from last session | Dispute resolution |
| Support communications | 2 years from last contact | Service quality and training |
| Analytics (anonymised) | Indefinitely | Aggregate statistics only — no personal identifiers |
When a retention period ends, data is either deleted from our systems or permanently anonymised so it cannot be linked back to you.
Your Rights
As a 5gbd player, you have the following rights over your personal data. To exercise any of them, email [email protected] with the subject line "Data Request" and your registered mobile number.
We will respond to data requests within 30 days. Identity verification is required before we can action any request — we need to confirm the request comes from the account holder.
How We Secure Your Data
Security is not a checkbox at 5gbd — it is part of how the platform is built.
- All data in transit is encrypted using TLS 1.2 or higher. The padlock in your browser confirms this.
- Passwords are hashed using bcrypt before storage. No staff member can read your password in plain text.
- KYC documents are stored in encrypted object storage with access logs. Only compliance staff can open them.
- Our systems run intrusion-detection monitoring. Suspicious activity triggers an alert within minutes.
- Staff access to production data is role-limited — a customer support agent cannot see your financial records, for example.
No system is perfectly breach-proof. If a data incident affects your account, we will notify you by email and mobile within 72 hours of discovery and tell you exactly what was exposed and what steps to take.
Players Under 18
5gbd is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, contact us immediately at [email protected]. We will close the account and delete the associated data within 48 hours of a confirmed report.
Age verification is part of our KYC process. Any account that cannot confirm an age of 18 or above will be suspended pending review.
Policy Changes
We may update this Privacy Policy when we change how the platform works or when regulations require it. The "Last updated" date at the top of this page always reflects the current version.
If a change materially affects your rights — for example, if we start sharing data with a new category of third party — we will send a notice to your registered mobile number or email at least 14 days before the change takes effect. Continuing to use 5gbd after the notice period means you accept the revised policy. If you do not accept, you may close your account by contacting support.
Contact Us
For any question about this policy, to exercise a data right, or to report a concern, reach out through these channels:
- Email: [email protected] — subject line "Privacy Query"
- Live chat: Available 24/7 — log in to open a chat
We aim to reply to all privacy-related emails within 2 business days. For urgent security concerns, use live chat for a faster response.
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