5gbd's Commitment to Responsible Gaming
At 5gbd, responsible gaming is not a checkbox. It shapes how we build account features, train our support team, and design deposit flows. We want every player in Bangladesh to stay in control of their time and money while using our platform.
This page explains the rules we follow, the tools available inside your 5gbd account, and the external organisations you can contact if you need support. Read it at your own pace. If anything is unclear, our 24/7 live chat team can walk you through the steps.
Age Verification: 18+ Rule
5gbd is strictly for adults aged 18 and over. This is not just a policy preference. We verify age at account registration and again before processing your first withdrawal.
Acceptable identity documents for age verification include:
- National ID Card (NID) — issued by Bangladesh Election Commission
- Valid Passport — any nationality
- Driving Licence — issued by Bangladesh Road Transport Authority
If we cannot confirm that you are at least 18, your account will be suspended and any pending withdrawals will be held until verification is complete. We review KYC documents within 24 hours. For full details, see the Withdrawal & KYC Guide.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These are common signs that your relationship with gaming may need attention:
- Chasing losses — depositing again immediately after losing to try to win the money back.
- Borrowing money or selling belongings to fund gaming sessions.
- Hiding your gaming activity from family or friends.
- Feeling anxious, irritable, or restless when you are not playing.
- Missing work, study, or family commitments because of time spent gaming.
- Spending more than you planned, or more than you can comfortably afford to lose.
- Thinking about gambling when doing other activities — planning the next session, calculating potential wins.
Recognising one or more of these signs is enough reason to pause and use the self-exclusion or deposit-limit tools described below.
Quick Self-Assessment
Answer these four questions honestly. If you answer "yes" to two or more, we recommend setting stricter limits or requesting a cooling-off period through 5gbd support.
| # | Question | What a "Yes" suggests |
|---|---|---|
| 1 | Have you deposited more than you budgeted for this month? | Your spending may have exceeded safe limits. |
| 2 | Did you deposit again within 10 minutes of a losing session? | Classic loss-chasing behaviour. |
| 3 | Has someone close to you expressed concern about your gaming? | Outside perspective is usually accurate. |
| 4 | Do you feel you need to win back money to feel okay? | Financial stress and gaming are mixing dangerously. |
Player Protection Tools
5gbd provides the following tools inside every player account. Access them through Account Settings > Responsible Gaming, or contact live chat to apply them immediately.
| Tool | What it does | How to activate | Cooldown before removal |
|---|---|---|---|
| Deposit Limit | Sets a daily, weekly, or monthly cap on how much you can deposit. Applies instantly. | Account Settings or live chat | Lowering a limit: instant. Raising a limit: 7-day waiting period. |
| Loss Limit | Stops you from playing once net losses in a set period reach your chosen amount. | Account Settings or live chat | Reduction: instant. Increase: 7-day waiting period. |
| Session Timer | Sends an alert after you have been logged in for a set number of hours. | Account Settings | No cooldown — adjustable anytime. |
| Cooling-Off | Temporarily suspends deposits and play for 24 hours, 7 days, or 30 days. | Live chat or email support | Cannot be lifted early. Applies immediately on request. |
| Self-Exclusion | Closes your account for a minimum of 6 months, with the option to extend permanently. | Email to [email protected] | Minimum 6 months; cannot be reversed early. |
All limits are enforced at the technical level — they cannot be bypassed by clearing cookies or using a different browser. If you believe a limit is not working correctly, contact [email protected] immediately.
Self-Exclusion: Step-by-Step Process
Self-exclusion is the most powerful tool 5gbd offers. Here is exactly how it works:
- Send a request. Email [email protected] with the subject line "Self-Exclusion Request" and include your registered email address or mobile number.
- Confirm your identity. Our team will verify your account within 2 hours to prevent someone else from excluding your account without your knowledge.
- Choose your period. Options are 6 months, 1 year, 3 years, or permanent. If you do not specify, we default to 6 months.
- Account closure. Your account is locked within 24 hours of confirmation. Any balance will be held and can be withdrawn once the exclusion period ends — or immediately if the exclusion is permanent.
- Promotional emails stop. You will be removed from all 5gbd marketing communications for the duration of the exclusion.
To re-open your account after a 6-month or longer exclusion, you must email support, complete a 24-hour reflection period, and re-submit identity verification. We reserve the right to extend the cooling-off period if our team has concerns about your wellbeing.
Keeping Minors Safe
Under-18 access is strictly prohibited. If you share a device with family members under 18, install a parental control application and do not save your 5gbd login credentials in the browser. We actively cooperate with parental filtering services to block access from devices flagged for minor use.
Practical steps to prevent minors from accessing your 5gbd account:
- Use a strong, unique password that is not shared with anyone.
- Enable two-factor authentication (2FA) in your account security settings.
- Log out fully after each session, especially on shared phones or tablets.
- Do not store your bKash or Nagad PIN alongside your 5gbd login details.
- Consider parental control apps such as Qustodio or the built-in screen time features in Android 7.0 and above.
If you discover that a minor has accessed a gaming account on your device, report it immediately to [email protected]. We will investigate and, where appropriate, reverse any transactions made by the minor.
Where to Get Help in Bangladesh
5gbd encourages players who feel they need external support to contact one of the following organisations. These services are independent, confidential, and available to anyone in Bangladesh.
| Organisation | Type of support | Contact |
|---|---|---|
| Kaan Pete Roi | Emotional support helpline staffed by trained volunteers | 01779-554391 (evenings) |
| National Mental Health Helpline | Government-run mental health support, including addiction concerns | 16789 (Bangladesh) |
| Gamblers Anonymous (International) | Peer support community and 12-step recovery programme | gamblersanonymous.org |
| BeGambleAware | Free online resources, self-assessment tools, and counsellor chat | begambleaware.org |
Reaching out is not a sign of weakness. All the organisations above treat enquiries with complete confidentiality. You do not need to give your real name to access many of their services.
Contact 5gbd Support
Our responsible gaming support team is available every day, around the clock. If you want to set a limit, request a cooling-off period, or just talk through your concerns, you have three ways to reach us:
- Live Chat: Log in to your account and click the chat icon. Average response time is under 2 minutes.
- Email: [email protected] — responses within 2 hours for responsible gaming requests.
- In-account form: Account Settings > Responsible Gaming > Contact Support.
When you contact us about responsible gaming, please include your registered email address or phone number so we can locate your account quickly. All responsible gaming requests are treated with the highest priority and kept completely confidential within our compliance team.